Online store regulations

§ 1 GENERAL PROVISIONS

1. The Online Store is available at cezar.eu.

2. These Regulations are addressed to Consumers, as well as to entrepreneurs using the Online Store, unless a specific provision of the Regulations states otherwise.

3 The Seller is the administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations. Personal data is processed for the purposes, for the period and on the basis of the grounds and principles indicated in the privacy policy published on the Online Store's website. The privacy policy primarily contains rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes and period of personal data processing, as well as the rights of data subjects, and information regarding the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).

4. Definitions:

4.1. BUSINESS DAY – a day from Monday to Friday, excluding public holidays.

4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

4.3. ORDER FORM – A Digital Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

4.4. CUSTOMER, SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement or a Digital Services Agreement with the Seller.

4.5. CIVIL CODE – the Civil Code Act of April 23, 1964.

4.6. CONSUMER - a natural person performing a legal act with an entrepreneur, i.e. the Seller, not directly related to their business or professional activity, as well as a natural person concluding a contract with the Seller directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

4.7. ACCOUNT – A Digital Service, a set of resources in the Service Provider's ICT system, identified by an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by them in the Online Store are collected.

4.8. NEWSLETTER – A Digital Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Service Provider periodic content of subsequent editions of the newsletter containing information about Products, news and promotions in the Online Store.

4.9. PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.

4.10. REGULATIONS – these Online Store regulations.

4.11. ONLINE STORE – the Seller's online store available at cezar.eu

4.12. SELLER, SERVICE PROVIDER - Manufacturing Company
Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk email address: cezar@cezar.eu, telephone number: +48 87 620 99 00

4.13. SALES AGREEMENT – a product sales agreement concluded between the Customer and the Seller through the Online Store.

4.14. DIGITAL SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store, compliant with the definition of a digital service from the Act of May 30, 2014 on consumer rights

4.15. CONSUMER RIGHTS ACT – the Act of May 30, 2014 on consumer rights.

4.16. ORDER – a declaration of will of the Customer submitted via the Order Form and being an offer to conclude a Sales Agreement for the Product addressed to the Seller by the Customer

§ 2 DIGITAL SERVICES IN THE ONLINE STORE

1. The following Digital Services are available in the Online Store: Account, Order Form and Newsletter.

2. Account – a digital service, which consists of a collection of resources maintained for the Service Recipient in the online store under a unique name (login), in which the Service Recipient's data and information about their activities within the Online Store are collected. Using the Account is possible after the Service Recipient completes two consecutive steps – (1) filling in the Registration Form, (2) clicking the "Register" button. In the Registration Form, the Service Recipient must provide the following data: e-mail address and password.

2.1. The Account Digital Service is provided free of charge for an indefinite period. The Service Recipient has the right, at any time and without giving a reason, to delete the Account (cancel the Account) by sending a relevant request to the Service Provider, in particular via e-mail to: cezar@cezar.eu or in writing to: Przedsiębiorstwo Produkcyjne
Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk. A template for the Account deletion statement is available at: cezar.eu

2.2. The Account Service Agreement is terminated when the Service Recipient uses the option to delete the Account or when the Account is deleted by the Service Provider in accordance with the Regulations.

3. Order Form – using the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store by clicking the "Add to cart" button. Placing an Order occurs after the Customer completes two consecutive steps – (1) filling in the Order Form and (2) clicking the "Order and pay" button on the Online Store's website after filling in the Order Form – until this moment it is possible to independently modify the entered data (for this purpose, follow the displayed messages and information available on the Online Store's website). In the Order Form, the Customer must provide the following data: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product/s, quantity of Product/s, place and method of delivery of Product/s, method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company name and VAT identification number.

3.1. The Order Form Digital Service is provided free of charge and is a one-time service that ends when an Order is placed through it or when the Service Recipient ceases to place an Order through it earlier.

4. Newsletter – subscribing to the Newsletter takes place after providing the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store's website and clicking the "Subscribe" button. You can also subscribe to the Newsletter by checking the appropriate checkbox during account creation, in which case the Service Recipient is subscribed to the Newsletter when the account is created.

4.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the right, at any time and without giving a reason, to unsubscribe from the Newsletter (cancel the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to: cezar@cezar.eu or in writing to: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk.

5. The following technical requirements must be met to cooperate with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) a web browser in its current version: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge; (4) enabling the saving of Cookies in the web browser; (5) installing FlashPlayer software.

6. The Service Recipient undertakes to use the Online Store in a manner consistent with the law and good practices, taking into account respect for personal rights, copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data that is consistent with the facts. The Service Recipient is prohibited from providing unlawful content.

§ 3 CONDITIONS FOR CONCLUDING A SALES AGREEMENT

1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in the manner described below. The Customer's placement of an Order is an offer to conclude a Sales Agreement for the Product covered by the Order, directed by the Customer to the Seller.

2. The price of the Product displayed on the Online Store's website is given in Polish zlotys and includes taxes. The Customer is informed about the total price including taxes of the Product covered by the Order, as well as about delivery costs (including transport, delivery and postal services fees) and other costs, and if the amount of these fees cannot be determined – about the obligation to pay them, on the Online Store's website during the order placement process, including at the moment the Customer expresses their will to be bound by the Sales Agreement.

3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form:

3.1. To place an Order, you must:

a. log in to the Store (optional),

b. select the Product that is the subject of the Order, and then click the "Add to cart" button,

c. log in or use the option to place an Order without registration,

d. if the option to place an Order without registration was chosen – fill in the Order Form by entering the recipient's data and the address to which the Product is to be delivered,

e. choose the type of shipment (method of Product delivery),

f. enter invoice details if they are different from the Order recipient's data,

g. choose one of the available payment methods and, depending on the payment method, pay for the Order within the specified period,

h. check the checkbox regarding reading and accepting the Regulations,

i. click the "Order and pay" button and confirm the order

3.2. After placing the Order, the Seller confirms its receipt. Confirmation of receipt of the Order is made by the Seller sending the Customer a relevant e-mail to the e-mail address provided during the Order placement, which contains at least the Seller's statement of receipt of the Order and its acceptance for processing, and ...

3.3. The confirmation of order acceptance referred to in paragraph 3.2 is a statement by the Seller of acceptance of the offer referred to in paragraph 3.1 of the Regulations, and upon its receipt by the Customer, a Sales Agreement is concluded.

4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Regulations available on the Online Store's website and (2) sending the Customer the e-mail referred to in § 3 section 3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store IT system.

§ 4 PAYMENT METHODS AND TERMS FOR THE PRODUCT

1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

1.1. Cash on delivery upon receipt of the shipment.

1.2. Payment by bank transfer to the Seller's bank account.

1.3. Electronic payments and credit card payments via the service ....

2. Payment deadline:

4.2.1. In the event of the Customer choosing payment by bank transfer, electronic payments or credit card payment, the Customer is obliged to make the payment within 3 calendar days from the date of concluding the Sales Agreement.

4.2.2. In the event of the Customer choosing cash on delivery upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.

§ 5 COST, METHODS AND TERM OF DELIVERY AND COLLECTION OF THE PRODUCT

1. Product delivery is available within Poland.

2. Product delivery to the Customer is paid, unless the Sales Agreement states otherwise. Product delivery costs (including transport, delivery, postal services and insurance fees) are indicated to the Customer on the Online Store's pages in the information tab regarding delivery costs and during the order placement process.

3. Personal collection of the Product by the Customer is free of charge.

4. The Seller provides the Customer with the following methods of delivery or collection of the Product: courier shipment and cash on delivery courier shipment. Details regarding delivery methods can be found in the "Shipping" tab at: ...

5. Personal collection is available at one of the Seller's stationary points during its opening hours. Detailed information on the location and opening days and hours of stationary points can be found on the Online Store's website.

6. The delivery period for the Product to the Customer is up to 7 Business Days. The delivery period for the Product to the Customer is calculated as follows:

6.1. In the case of the Customer choosing payment by bank transfer, electronic payments or credit card – from the date of crediting the Seller's bank account.

7. Product readiness for collection by the Customer – in the event of the Customer choosing personal collection of the Product, the Product will be ready for collection by the Customer within the period indicated in the description of the given Product, subject to the provisions of point 6. The Customer will be additionally informed by the Seller about the Product's readiness for collection.

8. The commencement of the period for the Product's readiness for collection by the Customer is calculated as follows:

8.1. In the case of the Customer choosing payment by bank transfer, electronic payments or credit card – from the date of crediting the Seller's bank account.

§ 6 INSPECTION OF THE SHIPMENT BY THE BUYER

1. Upon receipt of the Product shipment, the Customer is obliged to check whether the shipment bears signs of damage and whether the Product is undamaged. In the event that the shipment bears signs of damage, the Customer should draw up a damage report in the presence of the carrier.

2. Proper preparation of a damage report will facilitate determining the moment of damage occurrence and initiating a complaint procedure with the courier company. After preparing the report, please contact the Seller at: cezar@cezar.eu

§ 7 LACK OF CONFORMITY WITH THE CONTRACT

1. New Products are covered by the Sales Agreement.

2. This point of the Regulations defines the procedure for submitting declarations of non-conformity of Products, Digital Services, and other declarations of non-conformity related to the Seller's operations or the Online Store. A declaration of non-conformity of goods with the contract can be submitted:

2.1. in writing to: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk

2.2. electronically via e-mail to: cezar@cezar.eu

3. Sending or returning the Product in case of non-conformity of the Product with the contract may take place at the address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk

4. It is recommended to include the following in the declaration of non-conformity with the contract:

4.1. information and circumstances concerning the subject of the declaration, in particular the type and date of the irregularity or non-conformity with the contract;

4.2. request for repair or replacement;

4.3. contact details of the person making the declaration – this will facilitate and speed up the processing of the declaration.

5. The requirements specified in paragraphs 4.1-4.3 are merely recommendations and do not affect the effectiveness of declarations made without the recommended description.

6. If the contact details provided by the person making the declaration change during the processing of the declaration, they are obliged to notify the Seller thereof.

7. Evidence (e.g., photos) related to the subject of the declaration may be attached to the declaration. The Seller may also ask the person making the declaration for additional information or evidence if it facilitates and speeds up the processing of the declaration by the Seller.

8. The Seller will respond to the submitted declaration without delay, no later than within 14 calendar days from the date of its receipt.

9. The basis and scope of the Seller's statutory liability are determined by generally applicable laws, in particular the Civil Code, the Consumer Rights Act, and the Act on Providing Services by Electronic Means. The following are additional information regarding the Seller's legally provided liability for the conformity of the Product with the Sales Agreement.

10. If the Product is not in conformity with the Contract, the Consumer may demand its repair or replacement.

10.1. The Seller may make a replacement when the Consumer demands repair, or may make a repair when the Consumer demands replacement, if bringing the Product into conformity with the contract in the manner chosen by the consumer is impossible or would entail excessive costs for the Seller. If repair and replacement are impossible or would entail excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract. When assessing excessive costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the non-conformity of the Product with the contract, the value of the Product in conformity with the contract, and excessive inconvenience for the Consumer resulting from the change of the method of bringing the Product into conformity with the contract.

10.2. The Seller shall repair or replace the Product within a reasonable time from the moment the Seller was informed by the Consumer about the lack of conformity with the contract, and without undue inconvenience to the Consumer, taking into account the specific nature of the goods and the purpose for which the Consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.

10.3. The consumer makes the Product available to the Seller for repair or replacement. The Seller collects the Product from the Consumer at its own expense.

10.4. If the Product is not in conformity with the contract, the Consumer may submit a statement of price reduction or withdrawal from the contract when:

a) The Seller refused to bring the Product into conformity with the contract in accordance with point 10.1;

b) The Seller failed to bring the Product into conformity with the contract in accordance with point 10.2;

c) the non-conformity of the Product with the contract still exists, despite the Seller having attempted to bring the goods into conformity with the contract;

d) the non-conformity of the Product with the contract is sufficiently significant to justify a price reduction or withdrawal from the contract without prior recourse to the remedies specified in points 10.1-10.2;

e) it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.

10.5. The consumer cannot withdraw from the contract if the lack of conformity of the Product with the contract is insignificant. It is presumed that the lack of conformity of the Product with the contract is significant.

10.6. In the event of withdrawal from the contract, the Consumer shall immediately return the Product to the Seller at the Seller's expense. The Seller shall refund the price to the Consumer immediately, no later than within 14 days from the date of receiving the Product or proof of its return. The Seller shall refund the price using the same method of payment as used by the Consumer, unless the Consumer has explicitly agreed to a different method of refund which does not involve any costs for the Consumer.

11. The basis and scope of the Service Provider's statutory liability in connection with the provision of Digital Services are defined by generally applicable legal provisions, in particular the Consumer Rights Act.

12. The provisions of this paragraph of the Regulations concerning the Consumer shall also apply to a Customer who is a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 8 RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. A Consumer who has concluded a distance contract has the right to withdraw from the contract within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in section 8. Sending a statement before the deadline expires is sufficient to meet the deadline. A statement of withdrawal from the contract can be submitted:

1.1. in writing to: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk;

1.2. in electronic form via e-mail to: cezar@cezar.eu

2. A sample withdrawal form is included in Appendix 2 to the Consumer Rights Act and as Appendix 1 to the Regulations. Using the sample withdrawal form is not obligatory.

3. The period for withdrawal from the contract begins:

3.1. for a contract under which the Seller issues a Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Product by the Consumer or a third party other than the carrier indicated by him, and in the case of a contract which: (1) covers many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) consists in regular delivery of Products for a definite period – from taking possession of the first of the Products;

3.2. for other contracts – from the date of concluding the contract.

4. In the event of withdrawal from a distance contract, the contract is considered null and void.

5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receiving the Consumer's statement of withdrawal from the contract, reimburse the Consumer all payments made by him, including the costs of Product delivery (except for additional costs resulting from the Consumer's chosen delivery method other than the cheapest ordinary delivery method available in the Online Store). The Seller shall reimburse the payment using the same payment method as used by the Consumer, unless the Consumer has explicitly agreed to a different method of reimbursement which does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold reimbursement of payments received from the consumer until he receives the Product back or until the consumer provides proof of its return, whichever occurs first.

6. The Consumer is obliged to immediately, no later than within 14 calendar days from the day on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller offered to collect the Product himself. Sending the Product back before the deadline expires is sufficient to meet the deadline. The Consumer may return the Product to the address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk.

7. The consumer is responsible for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to ascertain the nature, characteristics and functioning of the Product.

8. Possible costs related to the Consumer's withdrawal from the contract, which the Consumer is obliged to bear:

8.1. If the consumer has chosen a Product delivery method other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred by them.

8.2. The Consumer bears the direct costs of returning the Product.

8.3. In the case of a Product which is a service, the performance of which – at the express request of the Consumer – began before the expiry of the withdrawal period, a consumer who exercises the right of withdrawal after making such a request is obliged to pay for the services rendered until the withdrawal. The amount to be paid is calculated proportionally to the extent of the service rendered, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the market value of the service rendered is the basis for calculating this amount.

9. The right of withdrawal from a distance contract does not apply to contracts:

9.1. for the provision of services for which the consumer is obliged to pay a price, if the Seller has fully performed the service with the consumer's express and prior consent, and the consumer was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right of withdrawal, and accepted this;

9.2. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the withdrawal period;

9.3. in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to satisfy their individualized needs;

9.4. in which the subject of the service is a Product that deteriorates quickly or has a short shelf life;

9.5. in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

9.6. in which the subject of the service are Products which, after delivery, due to their nature, become inseparably connected with other items;

9.7. in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control;

9.8. in which the consumer expressly requested that the Seller come to them to carry out urgent repairs or maintenance; if the Seller additionally provides services other than those requested by the consumer, or supplies Products other than spare parts necessary to carry out the repair or maintenance, the right of withdrawal from the contract applies to the additional services or Products;

9.9. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

9.10. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;

9.11. concluded by public auction;

9.12. for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;

9.13 for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay a price, if the Seller has commenced performance with the consumer's express and prior consent, and the consumer was informed before the commencement of performance that after the performance of the service by the Seller, he will lose the right of withdrawal, and accepted this, and the Seller provided the consumer with the confirmation referred to in Article 15 para. 1 and 2 or Article 21 para. 1 of the Consumer Rights Act;

9.14. for the provision of services for which the consumer is obliged to pay a price, in cases where the consumer has expressly requested the Seller to come to them to carry out a repair, and the service has already been fully performed with the consumer's express and prior consent.

10. The provisions of these Regulations concerning the Consumer shall also apply to the Service Recipient or Customer who is a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 9 PROVISIONS CONCERNING ENTREPRENEURS

1. This paragraph 9 of the Regulations and all provisions contained therein are addressed to and thus bind exclusively the Customer or Service Recipient who is not a Consumer or a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not create any claims on the part of the Customer against the Seller.

3. The Seller's liability under warranty for the Product or non-conformity of the Product with the Sales Agreement is excluded.

4. The Seller will respond to the complaint within 30 calendar days from the date of its receipt.

5. The Seller has the right to limit available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Customer and the fact of concluding a Sales Agreement.

6. The Service Provider may terminate the Digital Service agreement with immediate effect and without stating reasons by sending a relevant statement to the Service Recipient.

7. The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but not more than one thousand zlotys. The quantitative limitation referred to in the preceding sentence applies to all claims directed by the Service Recipient/Customer against the Service Provider/Seller, including in the absence of a Sales Agreement or those unrelated to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical damages foreseeable at the time of concluding the agreement and is not liable for lost profits. The Seller is also not liable for delays in shipment delivery.

8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the seat of the Seller/Service Provider.

§ 10 OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT, AND RULES OF ACCESS TO THESE PROCEDURES

1. Detailed information regarding the possibility for the Consumer to use out-of-court methods of complaint resolution and claim pursuit, and the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

2. The consumer has the following exemplary possibilities of using out-of-court methods of complaint resolution and claim pursuit:

2.1. The consumer is entitled to apply to a permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection, with a request for settlement of a dispute arising from a contract concluded with the Seller.

2.2. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000 on Trade Inspection, with a request for initiation of mediation proceedings regarding the amicable settlement of a dispute between the Consumer and the Seller.

2.3. The consumer can also obtain free assistance in resolving a dispute between them and the Seller by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers).

§ 11 COLLECTION OF OPINIONS

1. OPINIONS IN THE ONLINE STORE
1.1. The Customer of the Online Store has the option to voluntarily and free of charge post an opinion regarding purchases made in the Online Store. The subject of the opinion may also be an evaluation, photo or review of a purchased product in the Online Store.
1.2. After purchases in the Online Store, the Seller transfers the data necessary to create an email invitation to the company operating the survey process. The sending of surveys and the process of collecting opinions in forms is fully handled by TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an email with a request to post an opinion and a link to an online form enabling them to do so – the online form allows answering the Seller's questions regarding purchases, evaluating them, adding a personal description regarding the opinion, and a photo of the purchased product. In the event of no opinion being posted after receiving the first invitation to post an opinion, TrustMate may resend the invitation.
1.3. An opinion can only be posted by a Customer who has made purchases in the Seller's Online Store.
1.4. Opinions posted by the Customer are published by the Seller in the Online Store and on the TrustMate.io profile.
1.5. Posting an opinion cannot be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition against the Seller, or activities infringing personal rights, intellectual property rights or other rights of the Seller or third parties.
1.6. An opinion can only be posted for products actually purchased in the Seller's Online Store. Fictitious/simulated sales agreements for the purpose of posting an opinion are prohibited. The author of the opinion cannot be the Seller themselves or their employees, regardless of the basis of employment.
1.7. A posted opinion can be removed by its author at any time.

§ 11 FINAL PROVISIONS

1. Contracts concluded through the Online Store are concluded in Polish.

2. Amendment of the Regulations:

2.1. The Seller has the right to amend the Regulations for important reasons such as: changes in legal provisions; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations.

2.2. In the case of continuous agreements (e.g., providing Digital Services – Account) concluded under these Regulations, the amended Regulations shall be binding on the Service Recipient, provided that the Service Recipient has been properly notified of the changes and has not terminated the agreement within 15 calendar days from the date of notification. In the event that the amendment to the Regulations results in the introduction of any new fees or an increase in existing fees, the Service Recipient may exercise the right to withdraw from the agreement.

2.3. In the case of contracts other than continuous contracts (e.g. Sales Agreement) concluded under these Regulations, amendments to the Regulations will in no way infringe the acquired rights of Service Recipients/Customers before the date of entry into force of the amendments to the Regulations, in particular, amendments to the Regulations will not affect orders already placed or being placed, or Sales Agreements concluded, performed or executed.

3. In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Providing Services by Electronic Means, the Consumer Rights Act; and other relevant provisions of generally applicable law.

4. The provisions of these Regulations are not intended to exclude or limit any rights przysługujących Consumers under absolutely binding legal provisions. Any doubts that may arise should be interpreted in favor of the Consumer.

Appendix No. 1 to the Regulations – Withdrawal form with instructions

Instructions

Right of withdrawal from the contract

You have the right to withdraw from a contract concluded in the Online Store, concerning a Product or Service, without giving any reason, subject to the provisions of the Regulations indicating cases in which the right of withdrawal from the contract does not apply. The withdrawal period expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

To exercise your right of withdrawal, you must inform us, i.e., Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk, of your decision to withdraw from the contract by means of a clear statement (for example, a letter sent by post or e-mail).

You may use the sample withdrawal form, but it is not obligatory.

You may also complete and submit the withdrawal form or any other unambiguous statement electronically on our website: cezar@cezar.eu If you use this option, we will promptly send you confirmation of receipt of the withdrawal information on a durable medium (by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal from the contract

In the event of withdrawal from the contract, the contract is considered null and void. In the event of withdrawal from the contract, all payments received from you will be refunded without delay, and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal. The refund will be made using the same payment methods as you used in the original transaction, unless you have expressly agreed to a different solution, in any case you will not incur any fees in connection with this refund.

Please send back or hand over the Product to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the item before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

A Consumer who requested the commencement of the Service before the expiry of the withdrawal period may withdraw from it after making such a request, but is obliged to pay for the service rendered until the withdrawal.

STATEMENT OF WITHDRAWAL FROM THE CONTRACT

Recipient: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk email address: cezar@cezar.eu

I/We(*) hereby inform/inform(*) of my/our withdrawal from the contract of sale of the following goods (*)/for the provision of the following service (*) ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

– Date of contract conclusion………………………………………………………..

– Name and surname of the consumer(s)………………………………………………………….

– Address of the consumer(s)……………………………………………………………………….

– Signature of the consumer(s) (only if the form is sent in paper version)………………………………………………………………………………………..

– Date………………………………………

(*) Delete as appropriate.