At the cezar.eu online store, you have the right to return a purchased product without giving a reason. Pursuant to the Consumer Rights Act, you may withdraw from a distance contract within 14 days of receiving the goods.

We make sure that the returns process is quick, simple and transparent.

How many days to return the goods?

You have 14 calendar days to withdraw from the contract and return the product purchased in the cezar.eu online store.

The deadline is counted from the date:

• receipt of the shipment,
• receipt of the last product (in the case of multi-part orders).
  

How to make a return at cezar.eu?

1. Report withdrawal from the contract

You can report a return:

• via the returns form available on the store's website,
• by e-mail: cezar@cezar.eu ,
• in writing to the following address:
  

Caesar
Strefowa Street 2
19-300 Elk

In your application, please provide:

• order number,
• contact details,
• information about the returned product,
• bank account number for refund (if required).
  

2. Send the product back

The returned goods must be sent back immediately, no later than 14 days from the date of notification of withdrawal from the contract.

The product should be properly secured for transport.

Refund – when will I receive my funds?

We will refund the funds no later than 14 days from the date of receipt of the declaration of withdrawal from the contract .

We reserve the right to withhold the refund until:

• receipt of the returned goods, or
• provide proof of its return.
  

Refunds will be made using the same payment method used when placing the order, unless otherwise agreed.

Return costs

The cost of returning the goods in the event of withdrawal from the contract shall be borne by the Customer.

Return acceptance conditions

The consumer is liable for any reduction in the value of the product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

The following products are not eligible for return:

• made to individual order,
• personalized,
• the nature of which excludes the possibility of return in accordance with applicable law.
  

If you have any questions regarding the returns procedure in the cezar.eu online store, please contact us: cezar@cezar.eu .

At cezar.eu, we make every effort to ensure that our products meet the highest quality standards. However, if the purchased product is inconsistent with the contract , damaged, or defective, you have the right to file a complaint.

We ensure that the complaints process at cezar.eu is quick, transparent and compliant with applicable consumer law.

When can a complaint be made?

A product complaint is possible if:

• the product has a physical or legal defect,
• the goods are damaged,
• the product does not match the description on the store's website,
• the product does not function as intended,
• the goods received do not match the order placed.
  

The basis for a complaint is the non-conformity of the goods with the contract in accordance with the provisions of consumer law.

How to file a complaint in the cezar.eu online store?

Filing a complaint online

The quickest way to file a complaint is to use the dedicated complaints portal available on the store's website.

Alternative ways to file a complaint

Email: cezar@cezar.eu

Correspondence address:

Caesar
Strefowa Street 2
19-300 Elk

The complaint must include:

• order number,
• contact details,
• a detailed description of the product defect,
• photographic documentation (if possible).
  

A complete report speeds up the complaint processing process.

Deadline for consideration of complaints

Complaints submitted to the cezar.eu store are reviewed within 14 calendar days of receipt. Decisions are communicated via email or telephone.

How to handle a complaint

If the complaint is accepted, the following solutions are possible:

• product repair,
• replacement of the goods with new ones,
• price reduction,
• refund.
  

Our first option is to repair or replace the product. If this isn't possible, we'll offer a price reduction or refund.

Complaint costs

If a complaint is upheld, all costs associated with the complaint process, including shipping costs, will be borne by cezar.eu. The customer will not incur any additional fees related to a valid complaint.

If you have any further questions regarding complaints or consumer rights, please contact us at: cezar@cezar.eu .