Online store regulations

§ 1 GENERAL PROVISIONS

1. Online Store available at cezar.eu.

2. These Regulations are addressed to Consumers as well as to entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.

3. The Seller is the controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions. Personal data is processed for the purposes, for the period, and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the principles regarding the processing of personal data by the Controller in the Online Store, including the grounds, purposes, and period of personal data processing and the rights of data subjects, as well as information regarding the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).

4. Definitions:

4.1. WORKING DAY – a day from Monday to Friday, excluding public holidays.

4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

4.3. ORDER FORM – Digital Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.

4.4. CUSTOMER, SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – which has concluded or intends to conclude a Sales Agreement or an Agreement for the Provision of Digital Services with the Seller.

4.5. CIVIL CODE – the Civil Code Act of 23 April 1964.

4.6. CONSUMER - a natural person concluding a legal transaction with an entrepreneur, i.e. the Seller, that is not directly related to their business or professional activity, as well as a natural person concluding a contract with the Seller that is directly related to their business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of their business activity, made available under the provisions on the Central Register and Information on Business Activity.

4.7. ACCOUNT – Digital Service, a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password provided by the Service User, in which data provided by the Service User and information about Orders placed by him in the Online Store are collected.

4.8. NEWSLETTER – Digital Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users who use it to automatically receive from the Service Provider periodic content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.

4.9. PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.

4.10. REGULATIONS – these regulations of the Online Store.

4.11. ONLINE STORE – the Seller's online store available at cezar.eu

4.12. SELLER, SERVICE PROVIDER - Manufacturing Company
Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk, e-mail address: cezar@cezar.eu , telephone number: +48 87 620 99 00

4.13. SALES AGREEMENT – a Product sales agreement concluded between the Customer and the Seller via the Online Store.

4.14. DIGITAL SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store, in accordance with the definition of a digital service in the Act of 30 May 2014 on consumer rights

4.15. CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights.

4.16. ORDER – a declaration of will of the Customer submitted via the Order Form and constituting an offer to conclude a Product Sales Agreement addressed to the Seller by the Customer

§ 2 DIGITAL SERVICES IN THE ONLINE STORE

1. The following Digital Services are available in the Online Store: Account, Order Form and Newsletter.

2. Account – a digital service consisting of a collection of resources maintained for the Service User in an online store under a unique name (login), which collects the Service User's data and information about their activities within the Online Store. The Account can be used after the Service User completes two consecutive steps – (1) completing the Registration Form, (2) clicking the "Register" field. The Registration Form requires the Service User to provide the following Service User data: email address and password.

2.1. The Digital Account Service is provided free of charge for an indefinite period. The Service User may, at any time and without giving any reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via email to: cezar@cezar.eu or in writing to: Przedsiębiorstwo Produkcyjne
Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk. A template for the Account deletion declaration is available at: cezar.eu

2.2. The Account Service Agreement is terminated when the Service User exercises the option to delete the Account or when the Service Provider deletes the Account in accordance with the Regulations.

3. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store by clicking the "Add to Cart" button. An Order is placed after the Customer completes two consecutive steps – (1) completing the Order Form and (2) clicking the "Order and Pay" field on the Online Store website after completing the Order Form – until then, the Customer can modify the entered data independently (to do this, follow the displayed messages and the information available on the Online Store website). The Order Form requires the Customer to provide the following data: first and last name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number, and data concerning the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), payment method. For Customers who are not Consumers, it is also necessary to provide the company name and Tax Identification Number (NIP).

3.1. The Order Form Digital Service is provided free of charge and is of a one-off nature and ends when the Order is placed via it or when the Service User stops placing the Order via it earlier.

4. Newsletter – the Newsletter is used by entering the email address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website and clicking the "Subscribe" field. You can also sign up for the Newsletter by checking the appropriate checkbox when creating an Account. Upon creating the Account, the Service User is then subscribed to the Newsletter.

4.1. The Electronic Newsletter Service is provided free of charge. for an indefinite period. The Service Recipient may, at any time and without giving any reason, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: cezar@cezar.eu or in writing to the following address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk.

5. In order to cooperate with the IT system used by the Service Provider, the following technical requirements must be met: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) a current version of the Internet browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge; (4) enabling the saving of Cookies in the Internet browser; (5) installing FlashPlayer.

6. The Service User agrees to use the Online Store in a manner consistent with the law and good practice, with due respect for the personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service User is obligated to provide accurate data. The Service User is prohibited from providing illegal content.

§ 3 CONDITIONS FOR CONCLUDING A SALES AGREEMENT

1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form in the Online Store as described below. The Customer's submission of an Order constitutes an offer to conclude a Sales Agreement for the Product that is the subject of the Order, addressed by the Customer to the Seller.

2. The Product price displayed on the Online Store website is given in Polish zloty and includes taxes. The total price including taxes of the Product that is the subject of the Order, as well as delivery costs (including transportation, delivery, and postal charges) and other costs, and if the amount of these fees cannot be determined, the obligation to pay them, is communicated to the Customer on the Online Store website when placing the Order, including when the Customer expresses their intention to be bound by the Sales Agreement.

3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form:

3.1. To place an Order, you must:

a. log in to the Store (optional),

b. select the Product that is the subject of the Order and then click the "Add to Cart" button ",

c. log in or use the option to place an Order without registration,

d. if you have chosen to place an Order without registration – complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered,

e. select the type of shipment (method of delivering the Product),

f. enter the invoice details if they are different from the details of the Order recipient,

g. select one of the available payment methods and, depending on the payment method, pay for the Order within a specified period,

h. check the box confirming that you have read and accepted the Regulations,

i. click the "Order and pay" button ” and confirm the order

3.2. After placing the Order, the Seller confirms its receipt. Confirmation of receipt of the Order is made by sending an appropriate email to the Customer at the email address provided by the Customer when placing the Order. The email message contains at least the Seller's statement of receipt of the Order and its acceptance for processing, and… .

3.3. Confirmation of order acceptance referred to in paragraph 3.2 is a declaration by the Seller of acceptance of the offer referred to in paragraph 3.1 of the Regulations and upon its receipt by the Customer, a Sales Agreement is concluded.

4. The content of the concluded Sales Agreement is recorded, secured, and made available to the Customer by (1) making these Regulations available on the Online Store website and (2) sending the Customer the e-mail message referred to in § 3, paragraph 3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store IT system.

§ 4 METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

1.1. Payment in cash on delivery upon delivery.

1.2. Payment by transfer to the Seller's bank account.

1.3. Electronic payments and card payments via the website….

2. Payment deadline:

4.2.1. If the Customer chooses payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement.

4.2.2. If the Customer chooses to pay cash on delivery upon delivery, the Customer is obligated to make the payment upon delivery.

§ 5 COST, METHODS AND TIME OF DELIVERY AND COLLECTION OF THE PRODUCT

1. Product delivery is available within Poland.

2. Product delivery to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transportation, delivery, postal, and insurance fees) are indicated to the Customer on the Online Store's website in the delivery costs information tab and during the Order placement process.

3. Personal collection of the Product by the Customer is free of charge.

4. The Seller provides the Customer with the following methods of delivery or collection of the Product: courier delivery and cash on delivery. Details regarding delivery methods can be found in the "Shipping" tab at:

5. Personal collection is available at one of the Seller's retail locations during opening hours. Detailed information regarding the locations, opening days, and opening hours of retail locations can be found on the Online Store website.

6. The delivery time for the Product to the Customer is up to 7 Business Days. The delivery time for the Product to the Customer is calculated as follows:

6.1. If the Customer chooses payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller's bank account.

7. The date of readiness of the Product for collection by the Customer – if the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the description of the given Product, subject to the provisions of paragraph 6. The Customer will be additionally informed by the Seller about the readiness of the Product for collection.

8. The beginning of the period of readiness of the Product for collection by the Customer is counted as follows:

8.1. If the Customer chooses payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller's bank account.

§ 6 INSPECTION OF THE SHIPMENT BY THE BUYER

1. Upon receipt of the Product shipment, the Customer is obligated to inspect the shipment for any signs of damage and to check whether the Product itself is intact. If the shipment shows signs of damage, the Customer should complete a damage report in the presence of the carrier.

2. Properly completing the damage report will facilitate determining the time of damage and initiating a complaint with the courier company. After completing the report, please contact the Seller at: cezar@cezar.eu

§ 7 NON-CONFORMITY WITH THE CONTRACT

1. The Sales Agreement covers new Products.

2. This section of the Regulations sets out the procedure for submitting declarations of non-conformity of Products, Digital Services, and other declarations of non-conformity related to the operation of the Seller or the Online Store. A declaration of non-conformity of goods may be submitted:

2.1. in writing to the following address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk

2.2. in electronic form via e-mail to the following address: cezar@cezar.eu

3. The Product may be sent or returned in the event of non-compliance with the contract to the following address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk

4. In the declaration of non-conformity with the contract it is recommended to include:

4.1. information and circumstances relating to the subject of the declaration, in particular the type and date of occurrence of the irregularity or lack of compliance with the contract;

4.2. request for repair or replacement;

4.3. contact details of the person submitting the declaration – this will facilitate and speed up the processing of the declaration.

5. The requirements set out in paragraphs 4.1.-4.3. are recommendations only and do not affect the effectiveness of declarations submitted without the recommended description.

6. If the contact details provided by the person submitting the declaration change during the consideration of the declaration, he or she is obliged to notify the Seller thereof.

7. The declaration may be accompanied by evidence (e.g., photos) related to the subject of the declaration. The Seller may also request that the person submitting the declaration provide additional information or submit evidence if this will facilitate and expedite the Seller's review of the declaration.

8. The Seller will respond to the submitted declaration immediately, no later than within 14 calendar days from the date of its receipt.

9. The basis and scope of the Seller's statutory liability are defined by generally applicable laws, in particular the Civil Code, the Consumer Rights Act, and the Act on the Provision of Electronic Services. Below is additional information regarding the Seller's liability for the Product's compliance with the Sales Agreement, as provided by law.

10. If the Product does not comply with the Agreement, the Consumer may request its repair or replacement.

10.1. The Seller may replace the Product if the Consumer requests a repair, or repair the Product if the Consumer requests a replacement if bringing the Product into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the contract. When assessing whether the costs for the Seller are excessive, all circumstances of the case are taken into account, in particular the significance of the Product's lack of conformity, the value of the Product in conformity with the contract, and the excessive inconvenience to the Consumer resulting from changing the method of bringing the Product into conformity with the contract.

10.2. The Seller shall repair or replace the goods within a reasonable time from the moment the Seller is informed by the Consumer of the lack of conformity with the contract, and without undue inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which the Consumer purchased them. The costs of repair or replacement, including, in particular, postage, freight, labor, and materials, shall be borne by the Seller.

10.3. The Consumer provides the Seller with a Product subject to repair or replacement. The Seller collects the Product from the Consumer at its own expense.

10.4. If the Product is inconsistent with the contract, the Consumer may submit a declaration of price reduction or withdrawal from the contract when:

a) the Seller refused to bring the Product into conformity with the contract in accordance with section 10.1;

b) the Seller has not brought the Product into conformity with the contract in accordance with section 10.2;

c) the lack of conformity of the Product with the contract persists despite the Seller's attempts to bring the Product into conformity with the contract;

d) the lack of conformity of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior use of the protection measures specified in paragraphs 10.1.-10.2.;

e) it is clear from the Seller's statement or circumstances that he will not bring the Product into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.

10.5. The consumer may not withdraw from the contract if the lack of conformity of the Product with the contract is immaterial. It is presumed that the lack of conformity of the Product with the contract is material.

10.6. In the event of withdrawal from the contract, the Consumer shall immediately return the Product to the Seller at the Consumer's expense. The Seller shall refund the price to the Consumer immediately, no later than 14 days from the date of receipt of the Product or proof of its return. The Seller shall refund the price using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for the Consumer.

11. The basis and scope of the Service Provider's statutory liability in connection with the provision of Digital Services are specified in generally applicable legal provisions, in particular in the Consumer Rights Act.

12. The provisions contained in this paragraph of the Regulations concerning the Consumer also apply to a Client who is a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 8 RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. A consumer who has concluded a distance contract has the right to withdraw from the contract within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in paragraph 8. To meet the deadline, it is sufficient to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted:

1.1. in writing to the following address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk;

1.2. in electronic form via e-mail to the following address: cezar@cezar.eu

2. An example contract withdrawal form template is included in Annex No. 2 to the Consumer Rights Act and as Annex No. 1 to the Regulations. The use of the example contract withdrawal form is not obligatory.

3. The period for withdrawal from the contract begins:

3.1. for a contract under which the Seller delivers a Product and is obliged to transfer its ownership (e.g. Sales Agreement) – from the moment the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product, and in the case of a contract which: (1) covers multiple Products that are delivered separately, in batches or in parts – from the moment the last Product, batch or part is taken into possession, or (2) consists in the regular delivery of Products for a specified period of time – from the moment the first Product is taken into possession;

3.2. for other contracts – from the date of conclusion of the contract.

4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

5. The Seller is obligated to immediately, and no later than 14 calendar days from the date of receipt of the Consumer's declaration of withdrawal from the contract, refund all payments made by the Consumer, including the costs of delivery of the Product (excluding additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method available in the Online Store). The Seller will refund the payments using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for the Consumer. If the Seller has not offered to collect the Product from the Consumer, the Seller may withhold the refund of payments received from the Consumer until the Product is received back or the Consumer provides proof of sending it back, whichever occurs first.

6. The Consumer is obligated to immediately, and no later than 14 calendar days from the date on which they withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product itself. To meet the deadline, it is sufficient to return the Product before its expiry. The Consumer may return the Product to the following address: Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk.

7. The Consumer is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8. Possible costs related to the Consumer's withdrawal from the contract, which the Consumer is obliged to bear:

8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to reimburse the consumer for any additional costs incurred by him.

8.2. The Consumer bears the direct costs of returning the Product.

8.3. In the case of a Product that is a service, the performance of which – at the Consumer's express request – began before the expiry of the withdrawal period, the consumer who exercises the right to withdraw from the contract after submitting such a request is obligated to pay for the services provided up to the time of withdrawal. The amount of payment is calculated proportionally to the scope of the services provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the services provided.

9. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts:

9.1. for the provision of services for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the performance that after the Seller has performed the service, he will lose the right to withdraw from the contract, and has acknowledged this;

9.2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;

9.3. in which the subject of the provision is a non-prefabricated Product, manufactured according to the consumer's specifications or intended to meet his individual needs;

9.4. where the subject of the service is a Product that spoils quickly or has a short shelf life;

9.5. in which the subject of the service is a Product delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;

9.6. in which the subject of the provision are Products which, due to their nature, are inseparably connected with other items after delivery;

9.7. where the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control;

9.8. in which the consumer has expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or supplies Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or Products;

9.9. where the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

9.10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;

9.11. concluded through public auction;

9.12. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of service provision;

9.13 for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the Seller commenced the performance with the express and prior consent of the consumer, who was informed before the commencement of the performance that after the Seller has fulfilled the performance, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this, and the Seller has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act;

9.14. for the provision of services for which the consumer is obliged to pay the price, in the case of which the consumer has expressly requested the Seller to come to him for the purpose of carrying out repairs and the service has already been fully performed with the express and prior consent of the consumer.

10. The provisions contained in this paragraph of the Regulations concerning the Consumer also apply to the Service Recipient or Customer who is a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 9 PROVISIONS RELATING TO ENTREPRENEURS

1. This paragraph 9 of the Regulations and all provisions contained therein are addressed to and therefore bind only the Client or Service Recipient who is not a Consumer or a natural person concluding a contract directly related to his or her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him or her, made available under the provisions on the Central Register and Information on Business Activity.

2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving any reason and does not give rise to any claims by the Customer against the Seller.

3. The Seller's liability under the warranty for the Product or for the lack of conformity of the Product with the Sales Agreement is excluded.

4. The Seller will respond to the complaint within 30 calendar days from the date of its receipt.

5. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

6. The Service Provider may terminate the agreement for the provision of a Digital Service with immediate effect and without stating the reasons by sending an appropriate declaration to the Service Recipient.

7. The Service Provider/Seller's liability towards the Service Recipient/Customer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the price paid and delivery costs under the Sales Agreement, but not to more than one thousand zloty. The limit referred to in the preceding sentence applies to all claims brought by the Service Recipient/Customer against the Service Provider/Seller, including in the event of failure to conclude a Sales Agreement or unrelated to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the agreement and is not liable for lost profits. The Seller is also not liable for delays in shipment.

8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

§ 10 OUT-OF-COURT COMPLAINT AND CLAIMS SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES

1. Detailed information on the Consumer's ability to use out-of-court complaint and redress procedures and the rules for accessing these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

2. The consumer has the following exemplary options for using out-of-court complaint and redress procedures:

2.1. The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection, with a request to resolve a dispute arising from the Agreement concluded with the Seller.

2.2. The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection, with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.

2.3. The Consumer may obtain free assistance in resolving a dispute between him/her and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).

§ 11 FINAL PROVISIONS

1. Agreements concluded via the Online Store are concluded in Polish.

2. Changes to the Regulations:

2.1. The Seller has the right to make changes to the Regulations for important reasons, such as: changes in legal provisions; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations.

2.2. If ongoing contracts are concluded under these Terms and Conditions (e.g., the provision of a Digital Service – Account), the amended Terms and Conditions are binding on the Service User, provided that the Service User has been properly notified of the changes and has not terminated the contract within 15 calendar days of notification. If a change to the Terms and Conditions results in the introduction of any new fees or an increase in existing fees, the Service User may exercise the right to withdraw from the contract.

2.3. In the event of concluding contracts other than continuous contracts (e.g. Sales Agreement) under these Regulations, amendments to the Regulations will not in any way infringe the rights of Service Recipients/Customers acquired before the date of entry into force of the amendments to the Regulations, in particular amendments to the Regulations will not affect Orders already placed or submitted or Sales Agreements concluded, executed or performed.

3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means, the Consumer Rights Act; and other relevant provisions of generally applicable law.

4. The provisions of these Regulations are not intended to exclude or limit any rights granted to Consumers under mandatory provisions of law. Any possible doubts should be resolved to the benefit of the Consumer.

Appendix No. 1 to the Regulations – Withdrawal form with instructions

Instruction

Right of withdrawal

You have the right to withdraw from a Product or Service contract concluded in the Online Store without giving any reason, subject to the provisions of the Terms and Conditions specifying the circumstances in which the right of withdrawal does not apply. The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier and indicated by you came into possession of the item.

To exercise the right to withdraw from the contract, you should inform us, i.e. Przedsiębiorstwo Produkcyjne Dariusz Bogdan Niewiński, ul. Strefowa 2, 19-300 Ełk, about your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the model withdrawal form, but this is not obligatory.

You can also complete and submit the withdrawal form or any other clear statement electronically on our website: cezar@cezar.eu. If you use this option, we will immediately send you confirmation of receipt of the information on withdrawal from the contract on a durable medium (by e-mail).

In order to meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right to withdraw from the contract before the expiry of the withdrawal deadline.

Consequences of withdrawal from the contract

In the event of withdrawal from the contract, the contract is deemed null and void. In the event of withdrawal, all payments received from you will be refunded immediately, and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right of withdrawal. Refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of this refund.

Please return or deliver the Product to us immediately, and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the item before the expiry of the 14-day period.

You are only liable for any reduction in the value of the item resulting from its use in a manner other than necessary to establish the nature, characteristics and functioning of the item.

A consumer who has requested the commencement of the performance of the Service before the expiry of the withdrawal period may withdraw from the contract after submitting such a request, but is obliged to pay for the performance provided up to the time of withdrawal.

DECLARATION OF WITHDRAWAL FROM THE CONTRACT

Addressee: Dariusz Bogdan Niewiński Production Company, ul. Strefowa 2, 19-300 Ełk, e-mail address: cezar@cezar.eu

I/We(*) hereby inform about my/our withdrawal from the contract of sale of the following items (*)/for the provision of the following service (*) ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..…………………….

– Date of conclusion of the contract ………………………………………………………..

– Name and surname of the consumer(s) …………………………………………………………….

– Address of consumer(s) ……………………………………………………………………….

– Signature of the consumer(s) (only if the form is sent in paper version)………………………………………………………………………………..

– Date…………………………………………

(*) Delete as appropriate.